Return & Refund Policy

Effective Date: February 01, 2026

At Bloom & Thread (B&T), we want you to be happy with your purchase. If for any reason you are not satisfied, please read our return and refund policy below.

1. Eligibility for Returns

• Items must be unused, unwashed, and in their original condition with tags attached.
• Returns must be requested within 14 days of receiving your order.
• Sale items or final clearance items may not be eligible for returns (if applicable, it will be mentioned at the time of purchase).

2. How to Request a Return

• Contact us at exchange@bloomnthread.com with your order number and reason for return.
• Our team will provide instructions for sending the item back.

3. Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
• We recommend using a trackable shipping method to ensure your return reaches us safely.

4. Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be issued to the original payment method within 7–10 business days.
• Shipping costs are non-refundable, except when the return is due to an error on our part.

5. Exchanges

• Exchanges for a different size or product are possible if the item is eligible for return.
• Contact us to confirm availability and receive instructions for exchanging your item.

6. Defective or Wrong Items

• If you receive a defective or incorrect item, please contact us immediately at support@bloomnthread.com.
• We will provide a replacement or refund at no extra cost.

7. Contact Us

If you have any questions about our return or refund process, you can contact us at:
Email: support@bloomnthread.com
If use of other methods of communication become necessary for our team, we will provide further details later.