Shipping Policy

Last updated: February 1, 2026

Thank you for shopping with Bloom & Thread. We carefully prepare and ship each order to help ensure your items arrive safely and in good condition.

Shipping Area

Bloom & Thread currently ships to addresses within the United States.

At this time, we may not be able to deliver to certain restricted locations, international addresses, or freight-forwarding addresses.

Order Processing Time

Orders are typically processed within 3-4 business days after payment is successfully completed.

Business days are Monday through Friday, excluding public holidays.

During new launches, promotional periods, holidays, or periods of unusually high order volume, processing may take slightly longer.

Once your order has been shipped, you will receive a shipping confirmation with tracking information, where available.

Shipping Charges

Our standard shipping charge is:

$15 per order
Free standard shipping on orders of $150 or more

The free-shipping threshold is calculated after discounts and before applicable taxes.

Any shipping charge will be displayed at checkout before payment is completed.

Estimated Delivery Time

The products will be shipped from outside USA. After your order has been processed and dispatched, standard delivery generally takes approximately 20–40 days within the United States.

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on:

Delivery destination
Courier service
Weather conditions
Public holidays
Seasonal demand
Carrier delays
Incorrect or incomplete delivery information

Bloom & Thread is not responsible for delays caused by the shipping carrier or circumstances outside our reasonable control.

Tracking Your Order

When tracking is available, the tracking number will be sent to the email address provided during checkout.

Please allow up to 24–48 hours for tracking information to become active after receiving the shipping confirmation.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before completing your purchase, please check the following carefully:

Recipient name
Street address
Apartment or unit number
City
State
ZIP code
Contact number
Email address

Bloom & Thread is not responsible for orders delivered incorrectly, returned, delayed, or lost because of an incomplete or incorrect address provided by the customer.

If you notice an address error, contact us as soon as possible. We will try to update the address, but changes cannot be guaranteed after an order has entered processing or has been shipped.

Address Changes After Shipment

Once an order has been shipped, Bloom & Thread may not be able to change the delivery address.

Customers may need to contact the shipping carrier directly to request a delivery update. Any additional carrier fees resulting from an address change will be the customer’s responsibility.

Multiple Packages

In some cases, items from the same order may be shipped separately.

When this happens, you may receive more than one package and more than one tracking number. You will not be charged additional shipping fees unless otherwise clearly stated before purchase.

Delayed Shipments

If your tracking information has not updated for several business days, please contact us so we can review the shipment status.

Carrier delays do not automatically qualify an order for cancellation or refund while the package is still in transit.

Lost Packages

A package may be considered lost only after the shipping carrier confirms that it cannot be located or delivered.

If you believe your package is lost, contact us with your:

Full name
Order number
Shipping address
Tracking number

We will review the matter and, where appropriate, open an investigation with the shipping carrier.

The outcome of any replacement, store credit, or refund will depend on the carrier’s investigation and the circumstances of the shipment.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

Check around your property, mailbox, reception area, or designated delivery location.
Ask household members, neighbors, building staff, or front-desk personnel.
Allow up to 24 hours, as some carriers mark packages as delivered shortly before final delivery.
Contact the shipping carrier directly.
Contact Bloom & Thread if the package is still missing.

Bloom & Thread is not responsible for packages confirmed as delivered to the address provided at checkout. However, we will make reasonable efforts to help you communicate with the carrier.

Stolen Packages

Bloom & Thread is not responsible for packages that are stolen after confirmed delivery.

Customers are encouraged to use a secure delivery address and monitor tracking information closely.

Returned-to-Sender Packages

A package may be returned to us because of:

An incorrect or incomplete address
Failed delivery attempts
Refusal of delivery
Failure to collect the package
An unavailable recipient

If a package is returned to Bloom & Thread, we will contact you to discuss the available options.

Additional shipping charges may apply if you request reshipment. Original shipping charges are generally non-refundable.

Damaged Packages

If your package arrives visibly damaged, photograph the outer packaging before opening it.

If an item inside is damaged, contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photographs of the outer package
Clear photographs of the damaged item
Photographs of the shipping label

Please keep the packaging and damaged item until we complete our review.

Missing or Incorrect Items

Please inspect your order shortly after delivery.

If an item is missing or you received the wrong item, contact us within 48 hours of delivery with your order number and clear photographs of the items received.

We will review the issue and provide the appropriate next steps.

Order Cancellations

Orders may only be cancelled before processing or shipment begins.

Once an order has been processed or shipped, it cannot be cancelled under the Shipping Policy. Any eligible return will be handled according to our Return and Refund Policy.

Pre-Orders and Special-Order Items

Pre-order, made-to-order, or special-order products may have different processing and delivery timelines.

The estimated dispatch period will be stated on the relevant product page or communicated separately. When an order contains both in-stock and pre-order items, the full order may be shipped together once all items are available.

Refused Deliveries

If a customer refuses delivery without prior written approval from Bloom & Thread, any return shipping charges, carrier fees, or related costs may be deducted from an eligible refund.

Original shipping charges are non-refundable.

Contact Us

For questions regarding shipping or delivery, please contact Bloom & Thread through support@bloomnthread.com

Please include your full name and order number so we can assist you efficiently.